![]() The Remote Assistance application lets you connect to another user’s computer over a network and view and control their desktop without the need to install anything. The good news is that there’s a remote-access tool built into Windows. Remote-access software: Windows Remote Assistance In many cases, though, the ability to give a PC a once-over from afar, and to make any necessary configuration changes, can save you an awful lot of time and travel. ![]() It also won’t help you diagnose hardware problems, such as a dodgy monitor cable or a dying battery in the mouse. This approach won’t be much help if the PC won’t switch on, or if it’s been disconnected from the internet. Before you set off, however, it’s worth checking whether you can resolve the problem by using remote-access software.
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